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YOU HAVE A QUESTION?

CUSTOMER SERVICE

 

The Sextoy Company customer service is available 6 days a week to answer all your questions.

The answers to frequently asked questions can be found below:

 

 

Ordering at The Sextoy Company is 100% safe! Your data will be sent encrypted to us via a secure connection. Placing an order is also very simple and requires only four steps:

  1. Place products in your shopping cart
  2. Check shopping cart for content
  3. Enter order data and preferences
  4. Pay in a secure environment
 

More information

 

It is not possible to cancel or change your order. This has to do with our fast delivery, so we will immediately process your order once the order has been placed with us. You can return your order via the return procedure. When we have processed your return order, you will receive an e-mail from us.

 

If you place an online order, you will immediately receive a confirmation email. If you ordered online more than 24 hours ago and have not yet received a confirmation email, please contact our Customer Service.

 

The Sextoy Company will send your order quickly and discreetly. Ordered on weekdays before 04:00 pm will be shipped the same day!

No, we only sell online. This allows you to benefit from our competitively priced sextoys.

 

Ordering and payment at The Sextoy Company is 100% safe! This page describes how we handle payments. In the Sextoy Company shop we accept the following payment methods:

  • Internet banking via iDEAL (online banking in the Netherlands)
  • PayPal, also for credit cards (Mastercard, Visa, American Express)
  • Bancontact / Mister Cash (online banking in Belgium)
  • Sofort (online banking Germany, Austria, Switzerland
  • Paysafecard
 

More information

 

No, we care about your privacy and therefore you will not see Sextoy Company on your bank statement. Our payments are made via Targetmedia regarding Exclusive Desire and you will see these names on your statement.

Our partner for handling payments is Target Media (www.targetpay.com). Reliability and security are the most important aspects of online transactions. With this information as a starting point, Target Media uses the most modern security and encryption. This way you are protected against online fraud.

 

We ship out from warehouses based in The Netherlands, Germany and Spain in order to reach almost every country in the EU within 1 or 2 days. This makes us very flexible and because of our bigg volume in shipping we can provide this express delivery against competitive prices.

 

Most of our customers come from:

Delivery within 1 to 2 working days

 

Country

Delivery costs in €Extra per kgs in €FREE delivery from €

Belgie

6,00-70,00

Danmark

9,950,24150,00

Deutschland

7,000,2470,00

Éire

24,950,24250,00

España

9,950,24150,00

France

9,950,24150,00

Italia

12,950,24150,00

Luxembourg

7,000,24100,00

Nederland

5,00-70,00

Norge

15,00-200,00

Österreich

9,950,24150,00

Polska

12,950,24200,00

Portugal

16,980,24-

Schweiz

18,841,63-

Suomi

15,000,24200,00

Sverige

12,950,24150,00

United Kingdom

9,950,24100,00
 

More information

Discretion is our top priority, you do not want your neighbor to see that you have ordered a new vibrator.
We pack your new sextoy in a neutral box without any sex related sender.
We also ensure that our products are properly packed to prevent any damage along the way.

The Sextoy Company will send your order quickly and discreetly. Ordered on weekdays before 04:00 pm will be shipped the same day!

We ship our packages with PostNL and DHL. This varies per country. With this we can guarantee the delivery of your product as fast and secure as possible. It is not known to us at what time the deliverer of PostNL or DHL will deliver your order. As soon as we offer the package at PostNL or DHL, you automatically receive an e-mail with a tracking code and link. With this code and link you can follow your package on the Track & Trace page of the PostNL or DHL website.

As soon as we offer the package at PostNL or DHL, you automatically receive an e-mail with a tracking code and link. With this code and link you can follow your package on the Track & Trace page of the PostNL or DHL website.

The product you ordered will be sent to the address you provided. If you are not at home at the time of delivery, your order will not be delivered to the neighbors. The parcel service leaves a message and will offer the parcel again the next working day. If also the second time the package can not be delivered, you will receive a note with which you can pick up the package at the nearest collection office.

Shipments to countries outside the European Union may be subject to import charges, which are the sole responsibility of the receiver. The Sextoy Company ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes. If your order does require these additional charges, they must be paid in order for your package to clear customs. The Sextoy Company has no influence over this process or these possible charges.

 

Pay attention! The following items, if the packaging is no longer sealed, can not be returned in connection with hygiene (this is also legally determined)

  • Wigs
  • Strings
  • Catsuits
  • Tights and stockings
  • All sextoys including vibrators and dildos
  • Lubricants, creams and tablets
  • Condoms (can never be returned due to safety)

 

Products can not be exchanged. If you want a different size or color of the purchased product, you can return the item and place a new order in our online shop. You can immediately order the new product; you do not have to return the received item first.

Also products from the sale can also be returned

You receive a shop credit for the amount of your Paysafecard that you can redeem at The Sextoy Company. For this you may create a Sextoy Company account, so that we can put the shop credit right here for you.

We always aim for customer satisfaction and excellent service. Of course, it can happen that an item is defective, does not function properly, or that there is a different problem with a product. On the warranty & amp; return page you will find more information about the warranty on our items.


Warranty & Returns

The warranty on our products is standard 12 or 24 months from the date of purchase, depending on the manufacturer. This period is also stated in the guarantee certificate, if the manufacturer has included it with the product. In addition to the manufacturer's warranty, all our products have a legal guarantee. Legal guarantee means that a product must do what the consumer can expect in all reasonableness.

 

When you create an account with The Sextoy Company you have direct insight into all your orders and their status. From your own account you can adjust your data when necessary, you can keep an address book, view returns and you can subscribe or unsubscribe to our newsletter. You also have access to your personal wish list where you can keep an overview with all the toys you would like to have.

 

You can create an account at the top right of The Sextoy Company website. You can also log in if you have already created an account before. You can also find the bottom of the website "My Account"

To ensure your privacy, we do not have access to your log-in details such as your password. This to ensure your privacy. You can not request your password from our customer service.
If you have forgotten your password, you can request a new password in the 'My account' page.
After you have filled in the requested information, you will automatically receive a new password and instructions via e-mail.

You can change your account details by logging into your account and updating your profile information.


     

     

    RETURNS

    Returning your product at The Sextoy Company is easy and is possible within 30 days after receiving your package.

     

    READ MORE >

     

     

    WARRANTY

    The warranty on our products is standard 12 or 24 months from the date of purchase, depending on the manufacturer.

     

    READ MORE >

    CUSTOMER SERVICE

    The Sextoy Company customer service is available 6 days a week.

    Ask your question via telephone, e-mail, WhatsApp, Viber, Skype or Instagram.

     

     

    MMonday tto FFriday:  09:30am - 10:00 pm

      Saturday:  closedddd

            Sunday:  12:00 - 06:00 pm

     

     

    What can we do for you?

    CALL US

    +31 85-0028417

    WhatsApp

    +31 6 - 284 206 34

    VIBER

    +31 6 - 284 206 34

    SKYPE

    @sextoycompany

    INSTAGRAM

    @sextoycompany

    Discrete packing and delivery

    World Wide Low shipping rates

    order before 4pm, we send out today

    standard 1 year warranty

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