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The Sextoy Company customer service is available 6 days a week to answer all your questions.
The answers to frequently asked questions can be found below:
We ship out from warehouses based in The Netherlands, Germany and Spain in order to reach almost every country in the EU within 1 or 2 days. This makes us very flexible and because of our bigg volume in shipping we can provide this express delivery against competitive prices.
Delivery within 1 to 2 working days
Country | Delivery costs in € | Extra per kgs in € | FREE delivery from € |
|---|---|---|---|
| 6,00 | - | 70,00 |
| 9,95 | 0,24 | 150,00 |
| 7,00 | 0,24 | 70,00 |
| 24,95 | 0,24 | 250,00 |
| 9,95 | 0,24 | 150,00 |
| 9,95 | 0,24 | 150,00 |
| 12,95 | 0,24 | 150,00 |
| 7,00 | 0,24 | 100,00 |
| 5,00 | - | 70,00 |
| 15,00 | - | 200,00 |
| 9,95 | 0,24 | 150,00 |
| 12,95 | 0,24 | 200,00 |
| 16,98 | 0,24 | - |
| 18,84 | 1,63 | - |
| 15,00 | 0,24 | 200,00 |
| 12,95 | 0,24 | 150,00 |
| 9,95 | 0,24 | 100,00 |
The Sextoy Company will send your order quickly and discreetly. Ordered on weekdays before 04:00 pm will be shipped the same day!
Discretion is our top priority, you do not want your neighbor to see that you have ordered a new vibrator.
We pack your new sextoy in a neutral box without any sex related sender.
We also ensure that our products are properly packed to prevent any damage along the way.
No, we only sell online. This allows you to benefit from our competitively priced sextoys.
Ordering and payment at The Sextoy Company is 100% safe!. In the Sextoy Company shop we accept the following payment methods:
Clean your sex toy before and after use. This prevents bacteria from getting the chance to nest. Apply some toycleaner, let it do its work and then rub the toy with a dry, clean cloth. Never use tissues with a balm or oil, this can permanently damage the outer layer of your sex toy. By the way, the balms and oils are not always suitable for intimate use and they can cause irritations.
The warranty on our products is standard 12 or 24 months from the date of purchase, depending on the manufacturer. This period is also stated in the warranty certificate, if the manufacturer has included it with the product.
In addition to the manufacturer's warranty, all our products have a legal warranty. Legal warranty means that a product must do what the consumer can expect in all reasonableness.
Contact our customer service desk.
Working days open until 22:00 (UTC+01:00)
Belgie
Danmark
Deutschland
Éire
España
France
Italia
Luxembourg
Nederland
Norge
Österreich
Polska
Portugal
Schweiz
Suomi
Sverige
United Kingdom