HOW TO RETURN A PRODUCT
For all products, a cooling off period of 30 days applies, which starts on the day you receive the last product of your order. Within this period, the process of return must be initiated.
Pay attention! The following items, if the packaging is no longer sealed, can not be returned in connection with hygiene (this is also legally determined)
- Tights and stockings
- All sextoys including vibrators and dildos
- Lubricants, creams and tablets
- Condoms (can never be returned due to safety)
The above articles can only be returned when the item proves to be defective.
Do you have a new sextoy but are not you completely satisfied? Then it is only allowed to return if the product is in its original packaging and sealed.
Does your purchase comply with this? Then follow the following steps:
PLEASE LET US KNOW
By informing us you will cancel the agreement. You can do this by sending the customer service an email with the following:
- Your full name
- Sextoy Company order number
- Bank details for possible credit
- Reason of return
- If applicable photos of defects
You will receive a confirmation from us within 1 working day with an already completed return form with return address.
It is important that the return form has a unique RMA number (return merchandise authorization). This helps us to process your return shipment quickly.
Print the form, check the content and add it to the package you are returning.
RETURN THE PACKAGE
As a customer you are responsible for properly packing your return shipment for a good protection during transport. Pack the article, include the return form and ensure that the items can not move freely in the package, in order to prevent damage during transport. Then send the package back to the return address stated on the return form. When you return your package, the risk lies with the customer when the package is damaged or does not arrive at The Sextoy Company. We can not be held responsible for this. If you want to insure your package so that you are not at risk of loss, then choose to send your package by registered post. The cost of returning is for your own account.
When you return your return at a post office, you will receive a proof of delivery. Keep this shipping certificate.